Systems Improvement

At this stage, a business analyst is typically involved in working with business users to improve the effectiveness of their business systems, usually with the use of information technology.

The professional skills required of the business analyst include the ability to gather, document and analyse clear requirements for system improvement and to model possible system solutions. The personal skills include effective written and verbal communication and the ability to prioritise work and to effectively contribute to teams and meetings.

The business skills primarily relate to a good knowledge of the business analyst's organisation and to an understanding of its business goals and drivers.